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“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.”
- Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University.
“With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!”
- Alan E. Gross, senior director, training coordinator, New York Peace Institute
“After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.”
- Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University
“Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.”
- Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University
- Sales Rank: #100322 in eBooks
- Published on: 2012-12-14
- Released on: 2012-12-14
- Format: Kindle eBook
About the Author
Susan S. Raines, Ph.D. is an associate professor at Kennesaw State University and editor-in-chief of Conflict Resolution Quarterly
Most helpful customer reviews
3 of 3 people found the following review helpful.
Insightful and well researched.
By Theo
Dr. Raines provides a wealth of information to anyone interested in conflict management. As a manager, of particular interest were the chapters on reducing incidents of bullying, how to improve feedback during employee work evaluations, and suggestions on treating employees as valued customers in order to retain their services. Through reading this book, I have new ideas and creative approaches to effectively navigate my interactions with subordinates through calm and rough waters.
1 of 1 people found the following review helpful.
Practical, Insightful, Thorough
By Alan Tidwell
Conflict Management for Mangers is an outstanding book. It really does focus on the breadth of conflicts faced by managers, both within the organization and without. Other texts focus only on human resource problems, whereas Raines has done an excellent job of examining what managers do, and then applies conflict management techniques in a readable and meaningful way. It's a great book and I highly recommend it.
1 of 1 people found the following review helpful.
"Conflict Management for Managers" Solid, real-world advice
By MoneyDoc
Dr. Raines has written a real-world practical and comprehensive text useful for many occasions, public and private in a wide variety of circumstances. With helpful vignettes, managers can put this knowledge to work in their organization immediately. Highly recommended.
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