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The first guide to creating the word-of-mouth magic that breaks through the skepticism and information overload of today's consumers, and drive sales--and profits--to new heights.
As Newsweek recently proclaimed, "Buzz greases the great conveyor belt of culture and commerce, moving everything from movies to fashions of the body and mind faster and faster."
Now available in paperback, The Anatomy of Buzz, written by former marketing VP Emanuel Rosen, pinpoints the products and services that benefit the most from buzz and offers specific strategies for creating and sustaining effective word-of-mouth strategies. Drawing on interviews with more than 150 marketing executives who have successfully built buzz for major brands, Rosen describes the ins-and-outs of attracting the attention of influential first-users and "bigmouth" movers-and-shakers, and discusses proven techniques for stimulating customer-to-customer selling–including how companies can spread the word to new territories by taking advantage of customer hubs and networks on the Internet and elsewhere.
Recent surveys show that 74 percent of young people rely to some extent on others when selecting a car, that 56 percent of moviegoers follow the recommendations of friends, and that 65 percent of the people who bought a Palm Pilot were inspired by the enthusiasm of others. With The Anatomy of Buzz, business leaders have what they need to reignite excitement about an existing product or service or turbocharge the launch of a new product.
- Sales Rank: #946520 in Books
- Published on: 2002-04-16
- Released on: 2002-04-16
- Original language: English
- Number of items: 1
- Dimensions: 8.10" h x .80" w x 5.40" l, .56 pounds
- Binding: Paperback
- 303 pages
Amazon.com Review
The Palm Pilot. The novel Cold Mountain. The iMac. Hotmail. FedEx. The Blair Witch Project and There's Something About Mary. According to former marketing exec Emanuel Rosen, they all became successful not through traditional advertising or marketing routes, but through "buzz," that semitangible process through which information and commentary jump from one brain or mouth to another. Rosen also ascribes buzz to creating customer loyalty, which he says is built through the advice of friends, colleagues, or such trusted "mega-hubs" of information as Oprah Winfrey and Rosie O'Donnell. Rosen has spent the past few years studying the routes, nodes, and clusters through which buzz passes and grows, and the result is this well-researched book. While it doesn't throw much new light on the mechanics of buzz, it is at least instructive and entertaining, offering minisagas of the successful buzz behind such marketing triumphs as the dELia's catalog for teenage girls, PowerBars, and the BMW Z3 roadster. Buzz seekers, be warned, however: with the exception of a short chapter at the end of the book called "Buzz Workshop," you won't find much of a blueprint for starting the gears of buzz for your product or service. What you do get is a trove of real-life stories that, if they don't inspire and guide you toward taking your first buzz-creating baby steps, probably mean you're the type of person who should stick with conventional advertising and PR. --Timothy Murphy
From Publishers Weekly
Often generated within the hive of the Internet, "buzz" has become essential to a product's success in today's fast-paced business environment. As Rosen (a former marketing executive for Niles Software) explains, in pre-Internet days a new product would appear in stores; consumers would buy it or not; and the company would then take however long it wished to evaluate the launch. Today, however, consumers immediately voice their viewsAon message boards, review sites, company sites, complaint sites, via e-mail or on their own Web siteAand so have a strong and immediate influence on whether a launch succeeds. Covering the same territory as Seth Godin in Unleashing the Ideavirus (E-Publishing, Aug. 7), Rosen draws on his own experience with Niles Software's EndNoteAa computer program that converts bibliographic annotations from one form to anotherAto offer an overview of the mechanics of buzz. Topics range from how to seed the market at the grassroots to how to tantalize with scarcity and mystery, to how to accelerate natural contagion. The concluding "buzz workshop," complete with checklists and sidebars, is the most helpful, but marketers and inventors looking for concrete ideas may be disappointed by its brevity. Agent, Daniel Greenberg. (Oct.)
Copyright 2000 Reed Business Information, Inc.
From Booklist
Buzz is what leads to long lines at a movie theater, what makes it impossible to get a reservation for that new restaurant, and what can send a first-time author to the top of the best-seller lists. Buzz is a lot like humor. It is easy to give examples of how it works; but just like dissecting a joke, it becomes an academic exercise, and investigating the anatomy of buzz is no guarantee that successful buzz can be cloned. Examples are myriad, but a definition is elusive. Rosen calls it the "aggregate of all person-to-person communication about a particular product, service, or company at any point in time." Rosen was a marketing vice-president at a software company that developed a product called EndNote, which could display references and citations in any bibliographic style. He observed buzz firsthand as EndNote's popularity spread through the academic and writing communities. While Rosen does discuss networks, nodes, and the diffusion of information, he also offers a fascinating look at our popular and consumer cultures. David Rouse
Copyright © American Library Association. All rights reserved
Most helpful customer reviews
0 of 0 people found the following review helpful.
One Star
By cliq flip
Marketing 101 stuff, nothing new
10 of 13 people found the following review helpful.
Read as a complement to "The Tipping Point"
By Andy Orrock
Emanuel Rosen's 'Anatomy of Buzz' has some worthwhile stuff about what he calls 'information hubs,' those people who seem to know more about certain subjects and make it their business to pass the word to the rest of us. However, Malcom Gladwell dissected this phenomenon in great detail in his outstanding work, "The Tipping Point." Gladwell tells us that the Hub persona is actually comprised of three different indivduals: mavens, connectors and salesmen. You don't really get down to that level of detail here.
Not to say Rosen's book is without merit. I was fascinated by Gladwell's research and thought 'Buzz' would be a good complement to that. With those expectations, I enjoyed the book and found it to be a worthwhile read. I'll keep it on my bookshelf (for me, that's the litmus test of a book's worth).
0 of 7 people found the following review helpful.
Great Book!!
By A Customer
An extremely interesting book. Lots of concepts that can be applied to real life situations. Read it, you won't regret it...
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